How do I use my bus pass?
If you are travelling on Arriva, Go North East or Stagecoach follow these simple instructions:
- Place the card on the reader face up and keep it there until the ticket prints
- Remove you card and take your ticket
- Please don’t slide your card across the reader otherwise the machine won’t be able to read your card
If you are travelling on any other bus, just show your pass to the driver.
If my bus pass doesn’t work, will I still be able to travel?
Yes, unless the pass you are using has been reported as lost or stolen. If there is another problem with your pass, you can still obtain concessionary travel.
What do I need to do if my pass doesn’t work?
If the problem has arisen because your pass is faulty, then the issuing authority will issue you with a replacement pass free of charge. You will still be allowed to travel but it is important that a replacement pass is ordered for you straight away. You will keep the faulty pass until the replacement arrives.
When your new pass is delivered, the old faulty pass will need to be either posted back to your issuing authority or handed in at a designated office or library. The old pass can then be sent for testing to find out why it hasn’t worked.
If a faulty pass is repeatedly used over a period of time and the issuing authority has not been contacted for a replacement pass, then the faulty card will be hotlisted to prevent its further use.
REMEMBER: Only the council that issued you with the faulty pass can order a replacement.
If your pass doesn’t work because it has been reported lost or stolen to your issuing authority, or it has expired, you will have to pay the normal full adult fare to travel.